Contact Starta Markets

We read everything. Email is the only channel — there is no phone line and no chat queue, so a written message with a link in it gets the fastest answer.

Where to write

Support and general enquiries

support@startamarkets.com

Product questions, account help, anything that is not working

Data corrections

corrections@startamarkets.com

A price, NAV, return or statement that looks wrong

Privacy

privacy@startamarkets.com

Data-protection questions and requests about your own data

Reporting a figure that looks wrong

Corrections are the messages we act on fastest, and the ones most often unactionable. A report we can check contains four things:

  • The page URL — not the fund or company name. The same fund appears on several pages and they read different columns.
  • The exact figure you are looking at, copied as shown.
  • What you believe it should be, and where you saw that. A fund manager’s own factsheet is the strongest source.
  • Roughly when you saw it. Prices and NAVs carry an as-of timestamp, and a figure that was right this morning can look wrong this evening.

What we cannot help with

Starta Markets is an information platform, not a broker and not an advisor. Some requests we have to decline outright:

  • We cannot tell you what to buy or sell, or review your portfolio. That is regulated advice, and we are not licensed to give it.
  • We cannot open an account, place a trade, or move money. We hold no client funds and execute nothing.
  • We cannot forecast a price, a NAV or a return. Every figure on the site is historical or current; none of it is a projection.

Policies

How the newsroom works, how corrections are handled, and where the data comes from: